Compliant complaint handling is essential under CQC Regulation 16 (Receiving and Acting on Complaints) and The Local Authority Social Services and NHS Complaints Regulations 2009.
When a complaint escalates beyond internal resolution, we offer Stage 3 independent adjudication — ensuring transparency, fairness, and learning.
Our experienced complaint investigators provide balanced reviews that protect your organisation’s integrity while maintaining patient trust.
Stage 3 Adjudication Click Here to learn how to escalate a complaint to Stage 3 Adjudication with Clinivi — Independent and Fair Complaint Resolution. Alternatively, complete the above form or call 07546576919 for advice.